We are a growing Micro Call Center company based in Iowa. Our call center is not your typical call center; we allow independent contractors all over the United States to have the opportunity to work as customer service representatives from home. Our mission at WDTS, LLC. is to give stay at home parents, disabled veterans, college students, retirees and all other U.S. residents more flexibility, so there is more time for priorities and personal pursuits.
Our experience is different so our prospective is different. We like to give people the ability to work where and when they want, safe in the knowledge that they have the drive and expertise to perform remarkably, whether they’re at their desk or in their kitchen. In the right roles and with the right people, flex does offer exceptional productivity development.
· Make more time for priorities
· Get paid at an hourly rate
· Select your own schedule
· Certify quicker than physical call centers
· Avoid daily commute
· Save money
· Inbound calling only
· Work without supervision
· Eliminate day care
· Balance school and work
· Work from anywhere in the U.S.
We all strive to balance our work-lives and there’s no easy solution. I think everyone needs to find the right balance for themselves and to do this, we need to communicate more about work and family.
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Utilize superior customer service and sales skills to field inbound calls from customers all over the nation. Identify customer needs, help them find and purchase the best products, packages and services.
Strive to meet highest levels of customer satisfaction by resolving customers issues in a professional & timely manner. Diagnose & provide a path to resolving various technical issues.
Serve as the first point of contact for customers, delivering excellent customer service. Answer inbound phone calls, identify and resolve caller needs, and provide information.